One of the trademarks of forward-thinking animal nutrition companies is generating customer value through a shared focus of quality and business excellence.

October 2, 2015

1 Min Read
Report: Solving the Cost/Quality Conundrum

Issue Summary

One of the biggest challenges for an animal nutrition company is keeping up with the economies of scaleparticularly while managing ongoing changes within the organization. Although it is difficult to maximize production, effective companies simultaneously ensure cost savings, promote quality, and retain and gain satisfied customers.

Editor's Take

One of the trademarks of forward-thinking animal nutrition companies is generating customer value through a shared focus of quality and business excellence.

Takeaways for Your Business

  • Key Performance Indicators allow organizations to monitor business process benchmarks over time.

  • Total Quality Management marries statistical process control and increased customer satisfaction.

  • Cost of Quality is typically defined by the costs associated with prevention, appraisal and failure.



Employee-owned/ESOP, HORN is one of North Americas largest distributors/marketers of raw materials and specialty ingredients. Founded in 1961, HORN remains an entrepreneurial-driven company focused on improving the way companies use ingredients to help people world-wide.

HORN Animal Wellness is a business unit passionate about pets, animals and the products they come in contact with on a daily basis. This group brings valued expertise to the development of new products and solving solutions for customers.

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