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Don’t be a horrible boss; communicate insteadDon’t be a horrible boss; communicate instead

People don’t quit jobs, they quit bosses, according to Gallup research. Amy Summers from Pitch Publicity shares insight into how good communication makes a boss go from horrible to wonderful.

Sandy Almendarez

March 30, 2022

Gallup research from as far back as 2017 has shown that people leave managers, not companies, and newer Gallup insight shows the “Great Resignation” has increased the trend. Amy Summers, founder and president, Pitch Publicity and INICIVOX, has thought a lot about what it takes to be a good boss, since she is one and works with so many companies in the natural products space.

“After being a boss for so long, bosses forget that we need to communicate better with our teams,” Summers told Sandy Almendarez, senior content director, Informa Markets, in this video interview captured at Natural Products Expo West. “And it’s simple things like showing gratitude and appreciation, using encouraging words and providing flexibility. All of these things are helpful.”

Further, Amy discusses:

  • Her flash briefing on “Help for Horrible Bosses.”

  • How employees should start conversation with their managers to lead to a more satisfying work environment.

  • Her start in the industry and how she became a boss.

Summers will be speaking more about communication for leaders in the SupplySide East education session, “Leadership during labor disruptions,” on Wednesday, April 13, 12:30 to 1:30 p.m. at the Meadowlands Exposition Center in Secaucus, New Jersey. Learn more and register here.


About the Author(s)

Sandy Almendarez

editor in chief, Informa

Sandy Almendarez entered the natural products industry in 2009 when she joined Virgo Publishing (now Informa Exhibitions) as an assistant editor. Since then, she's worked her way up to editor in chief where she writes, edits and manages content for INSIDER. Under Sandy’s direction, INSIDER has won editorial awards from Folio: every year since 2014, including B2B Editorial Team of the Year in 2015.

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